Mark Miller
Executive Vice President
President, Ann Arbor Office

I'm no stranger to large, complex accounts.

During my career, I've served Fortune 500 companies that span the globe and offer products and services for every industry imaginable. But no matter the client or their goals, I know that if something is worth doing, it's worth doing right. Quick, convenient solutions rarely support a client's long-term financial, operational and overall strategic business objectives— clients deserve an experienced consultant who has done his research.

For example, when an overseas client sought to acquire an established U.S. company to gain a foothold in the North American market, my team thoroughly reviewed the target company’s insurance program and claims history. When we discovered a high frequency of existing product liability claims, the deal was promptly halted. The research we provided helped our client make the right decision for the right reasons. Rather than buying an inferior competitor, they entered the U.S. and Canadian markets with their own product, which has been steadily gaining market share since its introduction.

There truly is a difference between an agent and an advisor. Advisors are strategic partners in a client's business, offering information and guidance to educate them on suitable options, not just telling them what they need. I challenge my team members to be advisors to each and every client, which means never allowing a quick, uninformed decision to be made.

Patrick Hylant
Chairman

Michael Hylant
Chief Executive Officer

Richard Hylant
Executive Vice President
President, Toledo Office

William Pridgeon
Executive Vice President
Chief Financial Officer

John Chaney
Executive Vice President

Mark Miller
Executive Vice President
President, Ann Arbor Office