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Caution After Severe Weather: Avoid Storm Chasers

Aug 08, 2019 Decorative image - insurance adjuster inspecting roof

When spring and summer storms cause widespread damage, insurance adjusters are under pressure to serve many clients all at once. Knowing this, “storm chasers,” people pretending to be adjusters, contractors, or restoration experts, move in quickly and begin knocking on doors. Be skeptical of anyone showing up that you haven’t contacted first.

Professional insurance adjusters will have identification. Ask for it. If someone claiming to be an adjuster doesn’t have identification, ask the person to leave your property immediately. If the adjuster does provide identification, call the insurance provider and verify that the adjuster is who he/she claims to be.

Contractors and roofers almost never can act as insurance adjusters. If a contractor, roofer or anyone else claims they are also adjusters, do not let them perform an inspection or do any work until you have verified with your insurance provider that they are who they claim to be and are authorized. Not doing so could result in your claim being delayed or denied.

Work with Qualified Contractors and Restoration Companies
Not sure who to work with in your area? Your insurance carrier has the names and phone numbers of preferred contractors. These generally are national companies that have offices across the country. During times of widespread damage, they deploy additional resources to aid with the repairs.

Ready to Assist
If you have questions about the claims process or business insurance in general, contact your local Hylant property insurance expert or service team member. For home or auto insurance questions, contact a member of our Personal Lines team.

The above information does not constitute advice. Always contact your insurance broker or trusted adviser for insurance-related questions.